Customer Service Representative (Retail Account) - Bali, Indonesia

Join Work Avenue And Business Solutions Incorporated as a Customer Service Representative (Retail Account) in the vibrant heart of Bali! This is your chance to be part of a dynamic team dedicated to delivering exceptional customer experiences while enjoying the tropical paradise of Bali. As a Customer Service Representative, you'll be the voice of our retail accounts, ensuring our clients receive the highest level of support and satisfaction.

Our retail account team is the backbone of our customer service operations, handling inquiries, resolving issues, and driving customer loyalty. You'll work closely with our retail partners, using tools like Salesforce and Zendesk to manage customer interactions efficiently. This role offers a unique opportunity to grow within a company that values innovation, teamwork, and a strong commitment to customer service.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to retail accounts, ensuring their needs are met and their experience is positive.
• Manage customer inquiries and complaints, resolving issues promptly and professionally.
• Use Salesforce and Zendesk to track and manage customer interactions, ensuring all queries are addressed in a timely manner.
• Collaborate with retail partners to understand their business needs and provide tailored support.
• Maintain accurate and up-to-date customer records, ensuring all information is readily accessible.
• Assist in the development and implementation of customer service strategies to improve overall satisfaction.
• Stay informed about industry trends and best practices in customer service to continuously enhance our service offerings.
• Participate in team meetings and training sessions to share insights and learn from colleagues.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, preferably in a retail or e-commerce environment.
• Strong communication skills, both written and verbal, with the ability to handle difficult conversations with empathy and professionalism.
• Excellent problem-solving skills, with the ability to think critically and find effective solutions to customer issues.
• Proficiency in using Salesforce and Zendesk, or willingness to learn these tools quickly.
• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
• Fluency in English, both spoken and written, is a must. Knowledge of Bahasa Indonesia is a plus.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities and deadlines.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines efficiently.

🛠️ Keahlian

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