E-Commerce Customer Service Representative - Remote (Bali, Indonesia)

Join SixEleven as an E-Commerce Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences in the fast-paced world of online retail. Based in the vibrant communities of Bali, Indonesia, you'll be at the heart of our e-commerce operations, ensuring our customers receive the best service possible. This role is perfect for someone who thrives in a remote environment and is passionate about creating memorable customer interactions.

As an E-Commerce Customer Service Representative, you'll handle a wide range of customer inquiries, from product information to order tracking and returns. You'll use tools like Zendesk and Shopify to manage customer interactions efficiently, ensuring seamless communication and quick resolution of any issues. This role offers the opportunity to grow within a company that values its employees and invests in their development.

SixEleven is a leading e-commerce platform in Bali, known for its innovative approach and commitment to customer satisfaction. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we serve a diverse customer base and are always looking for talented individuals to join our team.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries via email, chat, and phone.
• Manage customer orders, including processing, tracking, and fulfilling orders accurately.
• Handle returns and exchanges, ensuring a smooth and hassle-free process for customers.
• Use Zendesk and Shopify to manage customer interactions and resolve issues efficiently.
• Maintain a high level of accuracy and attention to detail in all customer transactions.
• Assist in troubleshooting technical issues related to the e-commerce platform.
• Provide product information and recommendations to customers based on their needs.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, preferably in an e-commerce environment.
• Proficient in using Zendesk and Shopify for customer service and order management.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Attention to detail and a customer-centric approach to all interactions.
• Ability to work independently and in a remote environment.
• Familiarity with e-commerce platforms and processes.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

🛠️ Keahlian

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